FAQ
The details, in one place.
How does GOM work?
You add product links to a group and pay once. GOM buys the items in Japan, Neokyo ships the whole group to the US in one box, and a local delivery staff member forwards your items to your address.
What does my payment cover?
Everything: the items, your share of international shipping and US customs, the proxy purchase service fee, US delivery and the platform fee. You see the itemized receipt before you pay, and you pay once.
How is international shipping split?
By weight. Each participant pays for the share of the box their items take up, so a light item costs less to ship than a heavy one.
How is the weight of my item decided?
Automatically, from the listing you paste. It is an estimate and you can't edit it. If it looks wrong, use the "Weight issue?" link under the item and we will check it.
Will I pay customs when my order arrives?
No. GOM prepays US customs for the group and your share is already on your receipt, so there is nothing extra to pay on delivery.
Which shops can I order from?
Paste a Neokyo product URL. Listings from Mercari, Rakuma, minne, JYP Japan, magi and Yahoo! Flea Market are supported. If GOM can't confirm an item's title and price from its link, that item can't be added.
When will my order arrive?
Each group shows an estimated delivery window. It is an estimate, not a guarantee, and can shift if Neokyo or the carrier is delayed. You can follow each step on your order page.
What if something is wrong with my order?
Use "Report a problem" on your order page, or email us. Payment for that order is put on hold while we review it.
How do I contact GOM?
Email support@grouporder.app.
Where do you ship?
We ship to the contiguous US only. Alaska and Hawaii addresses can't be delivered — orders paid to those states will be canceled and refunded. You enter your full shipping address on the Stripe payment page.