Terms of Service

Participants shall review the breakdown shown on the participation screen, including item prices, international shipping, customs duties, domestic delivery fees, and service fees, and pay the full participation fee via Stripe when confirming participation. Group Orders to which the Full-Service Purchase Method applies are indicated as such on the participation screen; the Staff Purchase Method applies to Group Orders without such an indication. Where the advance payout method applies, an explanation to that effect is shown on the participation screen.

Under the Staff Purchase Method, the organizer purchases the items with their own funds and arranges international shipping and domestic delivery. Participation fees are handled on Stripe's payment infrastructure, and the operator pays the organizer the participation fees less the platform fee. Under the standard method, the payout process begins after the items have been shipped and the participant has confirmed receipt (including where receipt is deemed confirmed automatically upon expiry of the confirmation period). Under the advance payout method, the operator may begin the payout process before receipt is confirmed in order to reduce the organizer's burden of advancing funds. In that case, refunds for non-delivery, damage, and similar issues are handled by the operator in accordance with Articles 5 and 6.

Under the Full-Service Purchase Method, the operator applies the portion of the participation fees corresponding to item prices, international shipping, customs duties, and the purchase proxy fee to purchasing the items and shipping them internationally. Payments to the organizer are limited to a fixed domestic delivery subsidy and any tips voluntarily paid by participants (the fixed fee is currently ¥0), and the payout process begins after the participant confirms receipt.

Payouts to organizers that begin after receipt is confirmed are normally made within 3 business days, and no later than 7 days. Under either method, the operator will not withhold or unduly delay payouts to organizers without good reason.

Before shipment, a participant may request cancellation from the organizer. Under the Staff Purchase Method, the organizer generally issues the refund from the management screen, and if approved, the full participation fee is refunded. However, once the payout process to the organizer has begun under the advance payout method, refunds cannot be issued from the organizer's management screen, and the operator handles them upon the participant's request or claim.

Under the Full-Service Purchase Method, the organizer cannot decide on or execute cancellations and refunds after the operator has begun procurement; the operator handles them. If even part of the items a participant applied for in a single participation cannot be purchased because they are sold out, their price has changed significantly, or for any other reason, the operator will not make a partial purchase of the items in that participation and will refund the full participation fee.

Due to the nature of the items, returns and refunds after shipment are generally not accepted. Where there are unavoidable circumstances such as non-delivery or damage, the participant may request dispute resolution using the "Report a problem" feature of the Service.

Under the Staff Purchase Method, the organizer provides the first response to problems arising from the purchase, international transport, or domestic delivery of items, and currently the organizer also decides, upon a claim, whether to issue a refund or return to the normal flow (resuming the process toward receipt confirmation and payout) (an escalation path to a neutral operator is currently being developed). However, after the payout process to the organizer has begun under the advance payout method, the operator decides on, executes, and bears the cost of refunds.

Under the Full-Service Purchase Method, the operator provides the first response to problems arising from procurement of the items and international transport to the organizer, and the organizer provides the first response to problems arising from the organizer's domestic delivery to participants. Participants may file a claim using the "Report a problem" feature of the Service, including where the cause of the problem is unclear. Claims are recorded and are subject to protective measures such as suspending payouts to the organizer, and the organizer or the operator reviews and responds to them.